Refund policy

At ApparelTown, customer satisfaction is important to us, and we strive to ensure you receive your order in perfect condition. However, we understand that there may be situations where a return or exchange is necessary. Please read our return policy carefully before placing an order.

Eligibility for Returns

We only accept returns under the following conditions:

The item delivered is damaged, defective, or not in the expected condition.
The size received is incorrect or doesn’t fit as intended.

If your case falls under these reasons, we will be happy to assist you with an exchange only.

Time Frame

All return or exchange requests must be raised within 7 days of the date of delivery.
Requests raised beyond this period will not be eligible for return or exchange.

Conditions for Return

To be eligible for an exchange, the following conditions must be met:

The product must be unused, unworn, and unwashed.
All original tags, labels, and packaging must be intact.
The item must be returned in the condition you received it, free of any damage, stains, or odors.

Exchange Process

Once we receive and inspect the returned item, and it meets our conditions, we will:

Issue a replacement of the same item (if available),
Or allow you to choose another product of the same value from our collection.

Note: Exchanges are subject to stock availability.

No Refund Policy

Please note that we do not offer refunds under any circumstances. We believe in delivering quality products and stand by our exchange-only policy to ensure fair and consistent handling for all our customers.